Consumer Right of Revocation

(Consumer means any natural person who enters into a transaction for purposes which can be mainly attributed neither commercial nor its independent professional activity.)

Revocation Policy

Right of Revocation

You have the right to cancel this contract within fourteen days without giving any reason .
The revocation period is fourteen days from the date of contract on.
To exercise your right of cancellation, You have to contact us (Rackhansa GmbH, Marienstr. 17, 46284 Dorsten, Phone: 0201 857 898 39-0, Fax Number: 0201 857 898 39-9, e-mail: by means of a clear statement (eg, consigned by post mail, fax or email) concerning your decision to withdraw from this contract. You may use the attached withdrawal form, but it is not compulsory.
To meet the cancellation deadline, it is sufficient that You send your communication concerning the exercise of the right of withdrawal before the withdrawal deadline.

Consequences of Revocation

If You withdraw from this contract, we will reimburse all payments we receive from You, including delivery costs (except for the additional costs arising from the fact that You chose a different method of delivery than that cheapest standard offered by us), and repay immediately at the latest within fourteen days from the date on which the notice is received through your cancellation of this agreement with us. For this repayment we use the same method of payment that You used in the original transaction, unless You expressly agreed otherwise; in any case, You won’t be charged of fees for such repayment.
If You have required that the services begin during the withdrawal period, You have to pay us a reasonable amount in proportion of up to the time that You notify us of the right of revocation in respect of this contract, covering rendered services compared to the total amount of in the contract provided services.

Exclusion and Expirations of Claims

The right of revocation expires in case of a contract for service provision, if the entrepreneur has provided the services completely and has started the execution of the service after the consumer has given his explicit consent and has simultaneously confirmed his knowledge that he loses his total right of withdrawal in case of completed fulfillment of contract by the entrepreneur.

Withdrawal Form

(If You want to cancel the contract, please complete this form and send it back.)

Rackhansa GmbH
Marienstr. 17
46284 Dorsten
FAX: 0201 857 898 39 – 9

I / We (*)hereby withdraw my / our (*) concluded contract for the provision of the following service (*)

Ordered on (*) / received on (*)

Name of consumer (s)
– Address of / consumer (s)
– Signature / consumer (s) (only for communication on paper)
– Date

(*) Delete if not applicable.